QUESTIONS?
Frequently Asked Questions
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Everything you need to know before booking your free strategy call. Can't find your answer here? Email us at [email protected] and we'll get back to you within one business day.
Questions About Getting Started
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Q: Do we need to be tech savvy to work with DEO Ministry?
Not at all. That's exactly why we exist. You focus on the ministry — we handle every technical detail from start to finish. If you can send an email you have all the skills you need to work with us.
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Q: How do we get started?
The first step is a free 30-minute strategy call. We'll spend that time understanding your church, your mission, and where you want to grow. From there we'll recommend the package that makes the most sense for your season and walk you through exactly what happens next.
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Q: Is there a lock-in contract?
No. We work on a month-to-month basis because we believe our results speak for themselves. That said digital growth takes time — we recommend committing to at least 3 months to see meaningful results from your Google Ad campaigns.
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Q: How long before we see results?
For the Google Ad Grant — once approved you'll start seeing traffic within the first week of your campaigns going live. For content and social media growth, meaningful results typically show up within 60-90 days as your content library builds and your audience grows.
The Google Ad Grant Questions
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Q: What is the Google Ad Grant?
The Google Ad Grant is a program run by Google that gives registered nonprofits — including ACNC registered Australian churches — up to $10,000 USD per month in free Google Search advertising. That's up to $120,000 USD per year in free advertising that most Australian churches don't even know they qualify for.
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Q: Does our church qualify for the Google Ad Grant?
If your church is registered as a charity with the Australian Charities and Not-for-profits Commission (ACNC) you almost certainly qualify. You do not need Deductible Gift Recipient (DGR) status — ACNC registration alone is sufficient. We check your eligibility as part of your free strategy call.
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Q: How long does it take to get the Google Ad Grant set up?
The full process typically takes 2-4 weeks from start to finish. This includes verifying your charity status, preparing your website for Google's requirements, and submitting your application. We handle every step so you don't have to.
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Q: What happens if we already have a Google for Nonprofits account?
Great news — that means you're already halfway there. If your church has Google Workspace through the nonprofit program we can often activate the Ad Grant within just a few days rather than the standard 2-4 weeks.
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Q: Can Google cancel the grant?
Yes — Google requires accounts to maintain a 5% click-through rate across all campaigns. If this drops below 5% for two consecutive months Google will pause the grant. This is exactly why ongoing management is so important and why it's included in every DEO Ministry package.
Questions About Our Services
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Q: What if our church already has a website?
That's great — it gives us a head start. We'll audit your existing site, clean it up, and make sure it meets Google's requirements for the Ad Grant. In most cases we can work with what you already have rather than starting from scratch.
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Q: Do you work with all denominations?
Yes and no. We work with ACNC registered Australian churches. While we don't mind which denomination your church belongs to, or if it is a community church without a denomination, we do very much care about who we work with. We only work with churches that are Bible based, missional focused, and believe in the things Paul says are of "first importance" (1 Corinthians 15:3-8) and have a reformed evangelical theology. While we are happy for there to be some differences of belief, eg what type of music your church plays, how the church governance is structured etc We do expect our core beliefs to be the same.
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Q: What if we just want one specific service — like the Google Ad Grant setup — without the full package?
Our packages are bundled the way they are because the individual pieces work best together. The Ad Grant drives traffic — but that traffic needs somewhere to land, content to engage with, and a system to follow up with newcomers. That said if you have a specific situation please book a call and we'll have an honest conversation about what makes sense for you.
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Q: Do you produce our video content or do we need to film it ourselves?
For the Growth and Harvest packages you just need to record your Sunday sermon as you normally would — we take care of everything else. We edit the long form video, cut the short form clips, add captions, write the captions and schedule everything across your platforms. If you choose the Harvest package then once a month we will come to you to record some specific content we plan out together.
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Q: What platforms do you manage social media on?
We manage content across Instagram, Facebook, TikTok, and YouTube. We can discuss your specific platform priorities on your strategy call, but each of thee platforms are ideal for posting short form video content.
Pricing and Payments Questions
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Q: Why are your packages priced the way they are?
Each package reflects the genuine time, expertise and tools required to deliver real results. We're not a cheap offshore content farm — we're a specialist service that understands the church, the theology, and the strategy required to grow your digital presence with integrity. Our pricing reflects that.
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Q: Are there any hidden fees?
No. The monthly retainer covers everything listed in your package. The only additional cost is the one-time $1,000 setup fee for the Seed Package — which is waived if you join the Growth or Harvest package. There may also be additional processing fees if you pay by card on the website. This is the usual 1-2% fee payment processors charge.
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Q: How do we pay?
We will send you an invoice and payments can be made online or via bank transfer. They all come with 7 day payment terms. We prefer payments to be automated, either as a recurring bank transfer or by subscribing online.